Your appointments and well-being are very important to us. We understand that unexpected circumstances may require schedule changes. If you need to cancel your appointment, we respectfully request at least 24-hour notice. Any cancellation or rescheduling made less than 24 hours before the appointment will result in a $25 cancellation fee. Given the challenging times and prioritizing the health and safety of our clients, we will work with you if you need to cancel for urgent or health matters.
Please speak directly with a staff member, as voicemails or texts may not be received in time to notify another client on our waitlist of availability.
MISSED/NO-SHOW APPOINTMENT
If you miss an appointment without notifying us at least 24 hours in advance, your appointment will be recorded as missed, and a $25 fee will be charged to the credit card on file.
LATE ARRIVALS
Appointments are scheduled based on the time needed to perform your specific service. Tardiness may prevent us from completing the treatment or service without haste. To deliver the best care, certain procedures may need to be rescheduled depending on your arrival time. If a client is 15 minutes or more late for their appointment, it will be recorded as a no-show, as there will not be enough time to safely complete the treatment or procedure.
